Unit Award Scheme

116367

SUPPORT TECHNICIAN TRAINING

Level: Level One

In successfully completing this unit, the learner will have	Evidence needed
shown knowledge of 1. the key transferable skills in the IT sector	Student completed work
2. how to use a collaboration tool	Student completed work
3. the importance of resourcefulness when searching for technical answers	Student completed work
4. what constitutes best practice within a managed IT environment	Student completed work
demonstrated the ability to 5. install an operating system	Summary sheet
6. use a hypervisor effectively to carry out a given task	Summary sheet
7. use a service desk management tool effectively to carry out a given task	Summary sheet
8. launch at least two administrative tools from an operating system's graphical user interface (GUI)	Summary sheet
9. provide effective remote support to at least two mobile devices or users	Summary sheet
10. successfully troubleshoot a network domain issue.	Summary sheet

Approved 03 Dec 2021

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